Overview
Welcome to ScoopOnSkin.com (the "Website"), owned and operated by Scoop On Skin ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, purchase our products, subscribe to our communications, or interact with us in any way. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our Website.
Plain language summary: We collect information you give us (like your email address) and information gathered automatically (like your browser type). We use this information to fulfill your orders, improve our Website, and send you marketing communications you can opt out of at any time.
Information We Collect
Information You Provide Directly
We collect information that you voluntarily provide to us when you:
Place an order or purchase — name, billing address, shipping address, email address, phone number, and payment information (processed securely by third-party payment processors; we do not store full card numbers)
Subscribe to our email list or newsletter — name and email address
Complete a contact form or send us an inquiry — name, email address, and the content of your message
Create an account on our Website — username, email address, and password (stored in encrypted form)
Participate in surveys, promotions, or contests — any information you choose to provide
Leave a review or comment — name, email address, and the content of your review
Interact with us on social media — publicly available profile information
Information Collected Automatically
When you visit our Website, certain information is collected automatically through cookies and similar tracking technologies, including:
Device information — IP address, browser type and version, operating system, device type
Usage data — pages visited, time spent on pages, links clicked, referring URLs, and exit pages
Location data — general geographic location derived from your IP address (country/region level only)
Transaction data — purchase history and browsing behavior on our Website
Cookie data — preferences, session identifiers, and analytics data (see Section 6 for details)
Information From Third Parties
We may receive information about you from third parties, including:
Social media platforms (Facebook, Instagram, TikTok) when you interact with our ads or content
Amazon, if you purchase through Amazon and we receive order fulfillment data
Analytics providers such as Google Analytics
Email marketing platforms such as Mailchimp, Klaviyo, or similar services
Advertising platforms including Meta Ads and Google Ads
How We Use Your Information
We use the information we collect for the following purposes, each grounded in a lawful basis under applicable privacy law:
Order Fulfillment & Customer Service
Processing and fulfilling your orders and purchases
Sending order confirmations, shipping notifications, and receipts
Responding to your questions, requests, and customer service inquiries
Managing returns, exchanges, and refund requests
Website Operation & Improvement
Maintaining, operating, and improving the functionality of our Website
Analyzing how visitors use our Website to enhance user experience
Troubleshooting technical issues and ensuring Website security
Personalizing your experience, such as remembering your preferences
Marketing & Promotional Purposes
Sending promotional emails, newsletters, and special offers (with your consent where required)
Delivering targeted advertising on platforms such as Facebook, Instagram, TikTok, and Google
Creating custom audiences and lookalike audiences for digital advertising campaigns
Analyzing the effectiveness of our marketing campaigns
Notifying you of new products, book releases, or content we believe you may find valuable
Legal & Compliance Purposes
Complying with applicable laws, regulations, and legal processes
Enforcing our Terms and Conditions and other agreements
Protecting the rights, property, and safety of our business and users
Detecting, investigating, and preventing fraudulent transactions and other illegal activity
Marketing Communications
Your choice matters to us. We only send marketing emails where we have your consent or a legitimate interest. You can opt out of any marketing communication at any time, and we will honor that request promptly.
Email Marketing
When you subscribe to our email list, create an account, or make a purchase on our Website, we may send you:
Promotional emails about our book, products, and exclusive offers
Educational newsletters covering skincare tips, ingredient guides, and routine advice
Announcements about new content, products, events, or book releases
Personalized recommendations based on your purchase or browsing history
Seasonal promotions, holiday offers, and limited-time deals
In compliance with the CAN-SPAM Act, every marketing email we send will:
Clearly identify Scoop On Skin as the sender
Include our valid physical mailing address
Contain a clear and conspicuous unsubscribe link
Honor all opt-out requests within 10 business days
Never use deceptive subject lines or misleading "From" names
How to Opt Out of Marketing Emails
You may unsubscribe from our marketing emails at any time by:
Clicking the "Unsubscribe" link located at the bottom of any marketing email
Emailing us directly at scooponskintips@gmail.com with the subject line "Unsubscribe"
Please note: Opting out of marketing emails does not affect transactional emails (such as order confirmations and shipping notifications), which are necessary for fulfilling your purchases.
Targeted & Retargeted Advertising
We use data collected through cookies and pixel tracking (including the Meta Pixel and Google Ads tags) to deliver targeted advertising to you on third-party platforms including Facebook, Instagram, TikTok, and Google. This means you may see advertisements for Scoop On Skin after visiting our Website.
We may use your email address or other identifiers to create Custom Audiences and Lookalike Audiences on advertising platforms to reach new potential customers with similar interests. When doing so, data is shared with advertising platforms in hashed, encrypted form.
To opt out of interest-based advertising:
Facebook/Instagram: Visit Facebook Ad Preferences
Google: Visit Google Ad Settings
Industry-wide opt-out: Visit aboutads.info or networkadvertising.org
Affiliate Disclosure & FTC Compliance
In accordance with FTC guidelines, we disclose that some links on our Website — including links to Amazon — may be affiliate links. If you purchase through an affiliate link, we may receive a commission at no additional cost to you. We only recommend products we genuinely believe in, consistent with our commitment to honest, authentic skincare advice.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:
Service Providers
We share information with trusted third-party vendors who assist us in operating our Website and conducting our business, including:
Payment processors (e.g., Stripe, PayPal, Shopify Payments) — to process transactions securely
Shipping and fulfillment providers — to deliver your orders
Email marketing platforms (e.g., Mailchimp, Klaviyo) — to manage and send email communications
Analytics providers (e.g., Google Analytics) — to understand Website usage
Advertising platforms (e.g., Meta, Google, TikTok) — for targeted advertising as described in Section 4
Customer support tools — to manage inquiries and support tickets
Hosting and technology providers — to maintain Website infrastructure
All service providers are contractually required to use your data only to perform services on our behalf and to maintain appropriate security measures.
Amazon
Our book is sold through Amazon. When you purchase through Amazon, your transaction is governed by Amazon's own Privacy Policy. We may receive limited order data from Amazon (such as fulfillment status) but do not receive your full payment details.
Business Transfers
If Scoop On Skin is involved in a merger, acquisition, asset sale, or similar transaction, your personal information may be transferred as part of that transaction. We will notify you of any such change and your choices regarding your information.
Legal Requirements
We may disclose your information if required to do so by law or in good-faith belief that such disclosure is necessary to: comply with a legal obligation, protect our rights or property, prevent or investigate possible wrongdoing, protect the personal safety of users or the public, or protect against legal liability.
Cookies & Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our Website, analyze usage patterns, and deliver relevant advertising.
Types of Cookies We Use
Essential Cookies: Required for the Website to function properly (e.g., shopping cart, login sessions). These cannot be disabled without affecting core functionality.
Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics). Data is aggregated and anonymized where possible.
Marketing & Advertising Cookies: Used to deliver targeted advertisements and measure ad effectiveness (e.g., Meta Pixel, Google Ads tag, TikTok Pixel).
Preference Cookies: Remember your settings and preferences to personalize your experience on return visits.
Managing Your Cookie Preferences
You can control cookies through:
Our Cookie Consent Banner when you first visit the Website (where applicable)
Your browser settings — most browsers allow you to refuse or delete cookies. Note that disabling cookies may affect Website functionality.
The opt-out links provided in Section 4 for advertising-specific cookies
For more information about cookies and how to manage them, visit allaboutcookies.org.
Your Privacy Rights
Depending on your location, you have certain rights regarding your personal information. We are committed to honoring these rights promptly and transparently.
Right to Know / Access: You may request a copy of the personal information we hold about you.
Right to Correct: You may request that we correct inaccurate or incomplete personal information.
Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
Right to Opt Out of Marketing: You may opt out of receiving marketing communications at any time (see Section 4).
Right to Data Portability: Where applicable, you may request a copy of your data in a portable, machine-readable format.
Right to Restrict Processing: You may request that we restrict how we use your data in certain circumstances.
Right to Object: You may object to our processing of your data based on legitimate interests.
Right to Withdraw Consent: Where we rely on your consent to process data, you may withdraw it at any time without affecting prior lawful processing.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us at privacy@scooponskin.com. We will respond to verified requests within 30 days (or within the timeframe required by applicable law).
GDPR — Rights for EU & UK Residents
GDPR
If you are located in the European Union, European Economic Area, or the United Kingdom, you are protected by the General Data Protection Regulation (GDPR) and/or the UK GDPR. Under these laws, we must have a valid lawful basis for processing your personal data.
Lawful Bases for Processing
Contract: Processing necessary to fulfill your order or provide services you've requested.
Consent: Where you have explicitly opted in to marketing communications or non-essential cookies.
Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, direct marketing to existing customers), where these interests are not overridden by your rights.
Legal Obligation: Processing required to comply with applicable laws.
International Data Transfers
As a US-based company, your data may be transferred to and processed in the United States. Where we transfer data from the EU/UK to countries without an adequacy decision, we implement appropriate safeguards including Standard Contractual Clauses (SCCs) as approved by the European Commission.
Right to Lodge a Complaint
If you are in the EU/UK and believe we have processed your data unlawfully, you have the right to lodge a complaint with your local supervisory authority. In the UK, this is the Information Commissioner's Office (ICO). For EU residents, find your authority at edpb.europa.eu.
Children's Privacy
Our Website and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@scooponskin.com and we will promptly delete such information.
If you are between 13 and 18 years of age, please obtain parental or guardian consent before providing any personal information on our Website.
Data Security
We implement reasonable and appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
SSL/TLS encryption for all data transmitted to and from our Website (HTTPS)
Secure, encrypted storage of passwords and sensitive account information
Restricted access to personal data on a need-to-know basis
Regular review of our data collection, storage, and processing practices
Payment processing through PCI-DSS compliant third-party processors
While we take security seriously and use industry-standard protections, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data and encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorized access to your account.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements:
Account information: Retained for as long as your account is active, plus 3 years after account closure
Purchase records: Retained for 7 years to comply with tax and accounting obligations
Email marketing data: Retained until you unsubscribe, and then for up to 1 year thereafter for suppression list purposes
Analytics data: Aggregated and anonymized; retained indefinitely in anonymized form
Customer service communications: Retained for 2 years from the date of last interaction
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.
Third-Party Links
Our Website may contain links to third-party websites including Amazon, social media platforms, and other external sites. This Privacy Policy applies only to ScoopOnSkin.com. We are not responsible for the privacy practices of any third-party website, and we encourage you to review the privacy policy of any site you visit through a link on our Website.
Notable third-party privacy policies:
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:
Update the "Last Updated" date at the top of this page
Post a notice on our Website homepage for at least 30 days
Send an email notification to subscribers where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website after any changes constitutes your acceptance of the updated policy.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to scooponskintips@gmail.com.
